PRIVACY POLICY

We are committed to respecting your privacy and complying with applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. This Website Privacy Notice describes the types of information we collect about individuals on (the “Site”), how we use the information, with whom we share it, and the choices available regarding our use of the information. The Website Privacy Notice also describes the measures we take to safeguard personal information, how long we retain it, and how individuals can contact us about our privacy practices and to exercise their rights.

Information We Obtain

Information You Provide

We may collect and store personal information (such as name, delivery details, payment information, contact information) that you choose to provide to us through the Site or when you contact us. “Personal Information” is information that identifies you as an individual or relates to an identifiable individual. The types of personal information we collect includes:

CONTACT INFORMATION AND OTHER IDENTIFYING INFORMATION: your name, postal address, phone numbers and e-mail addresses. You acknowledge that we may also obtain information about you as a result of authentication or identity checks (for example in connection with our standard fraud checks when you make a purchase on our Site). We use this information to identify you as a customer, to process your order, to deliver products and services, to process payments, to update our records and to generally manage your account with us under our terms with you. Providing us with certain personal information is voluntary but we may not be able to process your order and/or send you the required order acknowledgement and shipping confirmation communications if you do not provide us with certain requested information.

We may also use your contact information to send you marketing communications and to contact you in relation to service-related matters, including aftercare services or to assist you in relation to prospective purchases on our Site and, on occasion, to request and respond to feedback relating to Cactus Living. This feedback may relate to matters including Cactus Living’s brand, product and services and/or your experience and satisfaction with Cactus Living, on our Site. We will only use your contact information where permitted to do so in accordance with applicable laws or if we have your consent to do so (if required by applicable laws).

PAYMENT INFORMATION: information related to your credit card, debit card, and/or other payment information to process payments in connection with your orders.

OTHER ACCOUNT AND TRANSACTIONAL INFORMATION: if you have a customer account we may also collect information about the products you browse online or purchase, where you purchased the products from and other information related to your purchases or which is otherwise relevant to your customer relationship with Cactus Living. We use this information, for our internal demographic insights into our customers, to offer you an enhanced service according to your preferences (including any style preferences you may share when using our Site), such as identifying relevant products, services and events which may be of interest to you, personalising your experience with Cactus Living and sharing with you information about your past purchases.

DEMOGRAPHIC INFORMATION: we may ask you for your gender, birthday and age. You may also provide us with information about yourself, your product size preferences and lifestyle interests on our Site. We use this information and/or your customer account and profile information for our internal demographic insights into our customers, to offer you an enhanced service according to your preferences, including by identifying relevant products, services and events which may be of interest to you, and personalising your experience with Cactus Living.

INFERENCES: We may create inferences drawn from the categories of personal information described above in order to create a profile about you to reflect your preferences, characteristics, behaviour and attitudes. We use this information to personalise and improve our services and to better understand the interests and preferences of our key customer audiences.

Automated Collection of Data

When you use the Site, we obtain certain information by automated means, such as browser cookies, beacons, device identifiers, server logs, and other technologies.

COMMUNICATIONS WITH Cactus Living

If you contact Cactus Living from our Site, by email or phone, Cactus Living will collect your personal information and use this information to identify you as a customer, help with your query, process your order, deliver products and services, process payments, update our records and to generally manage your account with us under our terms with you.

Your Rights and Choices in relation to your personal information

That we delete your personal information in certain cases,
To receive your personal information in a structured, commonly used and machine-readable format, and for Cactus Living to transmit that data to another controller (data portability) in certain cases.

You can also withdraw any consent you give to us at any time and may have the right under applicable law to object to us using your personal information for Cactus Living’s legitimate purposes.

If you would like to exercise any of these rights in relation to the personal information we hold about you or wish to change your preferences at any time, please contact our Customer Services at Info@cactus-living.com.

If you have registered to receive Cactus Living updates relating to our products and services and you no longer wish to receive these, you can request that we amend your preferences. You can do that as indicated in the particular communication, e.g., by using the unsubscribe link which is included on all email updates. Cactus Living will stop sending updates in respect of which you withdraw your consent, within a reasonable period (as required by applicable law) and in any event within 28 days of receiving your request.

If you opt out of receiving Cactus Living updates relating to our products, services and events, we may still send you non-marketing communications such as emails about your account or purchases you have made from the Site, and/or emails to request and respond to feedback relating to Cactus Living.

How to Contact Us

If you wish to exercise any of your privacy rights, or if you wish to contact us in relation to this Privacy Notice or any privacy matter, including our use of your personal information, please use the following contact details:

Info@cactus-living.com